At Charleys, we pride ourselves in celebrating our diversity and treating every customer with the upmost respect. We are regretful of this customer’s experience. We do not tolerate discrimination in any form, and have been in communication with her to not only apologize, but also to see where we can make improvements. The crew member involved is no longer with our company, and we are retraining crew members at all of our stores and are reviewing our training procedures to ensure that our processes are as customer-centric as possible in order to make our mission to give a great experience every time a reality.

For over 30-years we have celebrated the fact that we are predominantly a minority-owned business. We will continue to promote diversity through our philanthropy, Charleys Kids, which is dedicated to supporting programs in the US and around the world, and by offering diversity training system-wide to ensure this doesn’t happen again.