At Charleys, we pride ourselves in celebrating our diversity and treating every customer with the upmost respect, and are regretful of Nicole’s experience. We do not tolerate discrimination in any form, and have been in communication with her to not only apologize, but also to see where we can make improvements. The crew member involved is no longer with our company, and we are retraining the remaining crew members at all of our stores and are reviewing our training procedures to ensure that our processes are as customer-centric as possible in order to make our mission to give a great experience every time a reality.