CHARLEYS REWARDS LOYALTY MEMBERSHIP PROGRAM & MOBILE APP TERMS AND CONDITIONS
The Terms and Conditions outlined below govern the Charleys Rewards Loyalty Membership Program & Mobile App (“Charleys Rewards Program”).
The Charleys Rewards Program is operated by Charleys Philly Steaks, a subsidiary of GOSH Enterprises, Inc., and is subject to specific Terms and Conditions outlined below as well as the Terms and Conditions available at www.charleys.com/terms .
BY JOINING THE CHARLEYS REWARDS PROGRAM YOU ARE ACCEPTING THESE TERMS, AS DETAILED IN THE SECTION ENTITLED DISPUTE RESOLUTION, BINDING ARBITRATION, AND CLASS ACTION WAIVER BELOW, YOU AGREE TO RESOLVE ANY DISPUTE IN ANY WAY ARISING OUT OF OR RELATING TO THESE TERMS, OUR PRIVACY POLICY, DATA SECURITY, OR DATA PRIVACY THROUGH BINDING ARBITRATION OR SMALL CLAIMS DISPUTE PROCEDURES, UNLESS OTHERWISE PROVIDED BELOW, AND YOU AGREE TO WAIVE YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION SUIT.
BY ACCEPTING THESE TERMS, YOU ARE ALSO ACCEPTING OUR PRIVACY POLICY, AVAILABLE AT WWW.CHARLEYS.COM/PRIVACY. PLEASE NOTE THAT THIS PRIVACY POLICY MAY BE UPDATED FROM TIME TO TIME AND IT IS YOUR RESPONSIBILITY TO STAY CURRENT WITH THESE UPDATES.
ELIGIBILITY:
The Charleys Rewards Program is open to individuals within the 50 United States of America and Washington, D.C., Bahamas, and Puerto Rico who are 13 years of age or older. Please note that location eligibility is subject to change. It is completely free to join the Charleys Rewards Program. Participation is voluntary and is subject to compliance with and acceptance of our terms and conditions.
Rewards are only redeemable at Participating Charleys locations
MEMBERSHIP & ENROLLMENT:
You must be a registered Charleys Rewards Program Member to participate in and receive the benefits associated with the Charleys Rewards Program. You must create an account, provide the required information, and agree to all Terms & Conditions in order to fully enroll in the Charleys Rewards Program. You must have a legitimate, active mobile phone number in order to enroll – one mobile phone number per Charleys Rewards Program Account. Registration also requires you to provide your first name, last name, date of birth (you must be at least 13 years or older to participate), gender, an email address (required in order to receive all eligible Rewards), and a unique password. You may also elect to provide other information, including your birthday, race, household income, etc.
To join the Charleys Rewards Program, you must first complete one of the following steps:
- Mobile App: Download our app from either the Google Play [https://play.google.com/store/apps/details?id=com.charleys.app] or the App Store [https://apps.apple.com/us/app/charleys-rewards/id1511111554] and create an account! You can also search for “Charleys” on the Apple Store or Google Play.
- SMS: Text to join and sign up for SMS messaging. Simply Text REWARDS to 28408 and follow the associated prompts. Data rates and additional charges may apply.
- Website: Go to charleys.com/order/#signup and follow the prompts to create your account.
CHARLEYS REWARDS PROGRAM OVERVIEW:
There are three (3) Reward Types within the Charleys Rewards Program: Offers, Banked Rewards, and Points. There are specific terms assigned to each Reward Type as part of the Charleys Rewards Program – be sure to carefully read the associated information for each Reward Type to ensure the terms, if you qualify, and how to apply it. We reserve the right to change any terms for our Reward Types at any time. Charleys reserves the right to force redeem any Reward types prematurely.
Offers, Banked Rewards, and Points can only be applied to regularly priced menu items and cannot be combined with promotions, discounts, or other savings. Only one Charleys Rewards Loyalty Program Type can be applied per transaction within a 3 hour period.
Offers:
Periodically, throughout the year you will receive reward offers through your Charleys Rewards Program Account. These offers will appear below your Points and Banked Rewards and may range in value from free food with purchase, dollars (or percentages) off of your purchase, and more. Offers have no cash value beyond their intended purpose associated with the Charleys Rewards Program.
Each offer will contain a description with the associated details about the offer and will include information about how to redeem the offer (in-store only, online only, or both). Expiration information for these offers will appear alongside the offer and is subject to change at our discretion. Please be sure to read all offer information carefully to avoid prematurely activating the reward which may create issues with its redemption.
To claim an offer in-store, you must first open your app and select “Redeem In-Store” on the reward you want to redeem. This will generate a QR code for the reward. Then you will need to scan the QR code at the register scanner when prompted/checking out.
To apply an offer for online purchase or via an app order, log into your Charleys Rewards Program Account and apply the offer during the checkout process, or simply select “Start Mobile Order” to place your online order, following the prompts and adding the offer before you complete your transaction.
Overflowing Care Reedemables: Overflowing Care Redeemables fall within the “Offer” category for Charleys Rewards. These offers have a set expiration date of six months from the date they are issued to a member. They can be used in-store or online with orders placed through Charleys Rewards. Overflowing Care Redeemables cannot be combined with promotions, discounts, or other savings offers. They cannot be redeemed for cash.
Banked Rewards:
Banked Rewards are earned rewards that act as a credit when applied to regularly priced menu items. Banked Rewards have no cash value beyond their intended purpose associated with the Charleys Rewards Program. Banked Rewards can be applied to regularly priced menu item purchases or retained to continue building their total value, however the maximum allowable amount of Banked Rewards that can be applied to any single transaction (containing only regularly priced menu items) is $15.
Banked Rewards in excess of regularly priced menu item total purchase price will not be applied and cannot be redeemed for cash. Rewards can only be redeemed for regularly priced menu items and in an amount equal to or less than the total purchase price of the regularly priced menu item transaction (for example, if your total purchase for regularly priced menu items is $3 and you have $5 in Banked Rewards, only $3 of your total Banked Rewards will be applied – you will have a $2 Banked Reward balance remaining in your Charleys Rewards Program Account).
Banked Rewards redemption options may be subject to availability and can change without notice. Banked Rewards may not be redeemed in combination with other promotions, special offers, discounts or coupons unless specifically indicated.
Important Note: Banked Dollars expire within one calendar year of earning them. Charleys reserves the right to force redeem any Reward types prematurely.
Points:
If you are a Charleys Rewards Program Member you can earn points for every regularly priced menu item purchase as long as you order online through your account or scan your Charleys Reward Account prior to completing your instore transaction. Points have no cash value beyond their intended purpose associated with the Charleys Rewards Program and may not be transferred or combined between accounts.
$1 Spent = 1 Point in your Rewards account.
Important: If you have purchased regularly priced menu items, but did not complete the transaction through your Charleys Rewards Program Account (or provide your Charleys Rewards Program Account prior to completing the transaction process instore) and wish to have this purchase added to your account please complete the following steps within 7 business days of your purchase:
Step 1: Take a picture of your receipt. Picture must clearly show all details of the transaction and display the full receipt.
Step 2: Draft an email to Rewards@Charleys.com indicating “Receipt Point Application” in the Subject Line.
Step 3: Attach your receipt to the email and provide the required account information for the points to be applied:
Line 1 – First name and last name
Line 2 – Mobile phone number registered to your Rewards account
Emails received after 7 business days from purchase are ineligible to be applied to Charleys Rewards Program Account. Please allow up to 5 business days to process this request (10 business days required during holidays).
Communications:
Upon joining the Charleys Rewards Program, members may receive program related Marketing communications via email and other channels. Members will also have the ability to opt into SMS text messages. Participants have the right to unsubscribe from messages at any time. Members who opt out of promotional communications can still remain in the loyalty program.
Program Changes:
Charleys reserves the right to modify, suspend, or terminate any aspect of the Charleys Rewards Program, at any time, with or without notice. Charleys reserves the right to change, update and/or discontinue, in whole or in part, the Charleys Rewards program or any portion of the program, all or any portion of the Rewards Terms, and/or any policy, FAQ, guidelines or disclosures pertaining to Charleys Rewards at any time in its sole discretion and without advance notice to you or any other participants. Unless otherwise specified, any changes or modifications will be effective immediately upon posting the revisions to our terms, and you waive any right you may have to receive specific notice of such changes or modifications. If we change or modify the Charleys Rewards Program Terms, we will revise the “last updated” date located at the top of the current Terms. If you continue to participate in the Charleys Rewards Program by earning points, redeeming offers, or banking rewards, logging into your account, clicking emails or text messages, or otherwise participating in the program in any way after a change to these Terms, you will be deemed to have read, understood and unconditionally consented and agreed to such changes. Changes to the program will be communicated through appropriate channels.
Termination:
Charleys reserves the right to terminate a member’s participation in the loyalty program for any reason, including but not limited to abuse or violation of program terms.
You may have only one Charleys Rewards Program Account registered to you. Charleys reserves the right to deactivate any additional accounts in your name or otherwise controlled by you.
Charleys is not liable for any loss or damage resulting from the loyalty program’s use or termination.
If your account location changes to a location that does not contain any Charleys stores, of if a Charleys store closes near you, any and all Offers, Banked Rewards, or Points will be forfeited. You cannot request to redeem these for cash, all associated values are directly tied to the Charleys Rewards Program only. In this instance, your account may be deactivated. Once deactivated, you will no longer be able to accumulate points or receive or redeem Rewards under your Charleys Rewards account. Previously credited points and Rewards may also expire or be forfeited.
Agreement Acceptance:
By participating in the Charleys Rewards Program, members agree to all of these terms and conditions.
